Privacy Policy

Introduction

TIC Group ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of personal information:

• Contact information: name, email address, phone number, postal address
• Business information: business name, region, and details provided through our acquisition enquiry forms
• Usage data: information about how you interact with our website, including pages visited, time spent, and referring URLs
• Device information: browser type, operating system, IP address, and device identifiers
• Cookies and tracking data (see our Cookie Policy for details)

How We Collect Information

We collect personal information:

• Directly from you when you complete a form, send an enquiry, or contact us
• Automatically through cookies and similar technologies when you browse our website
• From third parties, such as analytics providers and referral partners

How We Use Your Information

We use personal information to:

• Respond to your enquiries and requests
• Facilitate acquisition discussions and business processes
• Improve our website, services, and user experience
• Send relevant communications (with your consent)
• Comply with legal obligations
• Protect our legitimate business interests

Disclosure of Information

We may share your personal information with:

• Service providers: third parties who assist us with website hosting, analytics, email delivery, and business operations
• Professional advisors: accountants, lawyers, and consultants engaged in connection with our business activities
• Related entities: companies within the TIC Group for operational purposes
• Regulatory authorities: where required by law or regulation

We do not sell your personal information to third parties.

Cookies

Our website uses cookies and similar technologies to enhance your experience. For full details, please see our Cookie Policy.

Third-Party Services

Our website may use third-party services including:

• Cloudflare for website delivery and security (including Turnstile for form protection)
• Google Analytics for website usage analytics
• Google Fonts for web typography

Each of these services has its own privacy policy governing the use of your data.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of electronic transmission or storage is completely secure.

Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access your personal information that we hold.
• Correct any inaccurate or out-of-date information.
• Request deletion of your personal information (subject to legal obligations).
• Opt out of marketing communications at any time.
• Complain if you believe we have breached your privacy.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: [email protected]
• Phone: 1300 68 72 92
• Address: PO BOX 3149, Victoria Point West QLD 4165

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).