Terms of Service

By using this website ("Service") you are agreeing to be bound by the following terms and conditions ("Terms of Service") with The Instructor College - ABN 45 630 799 709.

PURPOSE 

The Instructor College Pty Ltd is committed to providing quality training and assessment services. 

The Instructor College implements financial safeguards for fees, charges and subsidies received from all students and training service clients. The Instructor College undertakes to ensure that all fees and charges paid are recorded in the appropriate manner to guarantee financial integrity. 

SCOPE 

This policy forms part of The Instructor College’s Quality Management System and applies to all fees, charges and refunds applicable to the provision of programs and courses offered by The Instructor College and those of The Instructor College’s related entities. It applies to students paying full fees, and students entitled to concession fees and exemptions. 

POLICY STATEMENT 

The Instructor College makes every effort to ensure potential clients and students are made aware of the relative fees, charges, available concessions and exemptions and refund arrangements for all programs offered before accepting a student for enrolment. 

The Instructor College is committed to ensuring fair and reasonable financial practices. In doing so, we will: 

1. Implement and maintain a process for fair and reasonable refund of fees paid; and  

1. Provide refunds for fees and charges paid by individuals / clients, where training and assessment activities have not been delivered. 

PROCEDURES 

Notifying fees and charges 

Students and/or their employers will be advised of any fees, charges, available concessions and exemptions and resource costs relating to their study program prior to, or at the time of, enrolment. Payment arrangements are aligned to courses and may vary depending upon factors such as length of course, student cohort, government contract guidelines etc.  

The Instructor College advises its fees and related costs in course promotional materials including course guides and information packages, on our website, in quotes for industry training, and in pre-course invoices.  

Fees and charges are non-transferable to other students or other institutions.  

Administration and resource charges  

These may include non-refundable administration fee, enrolment fee, learning resources essential for the course, items which are consumable or transformed by students during the course, text books, photocopying, additional copies or re-issue of qualifications and academic transcripts.  

Additional charges may also apply, including follow up charges associated with late or non-payment, overdue fees, dishonoured cheque fees.  

Any equipment/property either purchased separately by the student or paid for as part of materials fees becomes the property of the student.  

Payment arrangements  

All enrolment fees, administrative charges or other charges must be paid by the specified due dates.  

Payment may be made by EFT, direct bank deposit, or credit card. 

Non-payment of fees  

All fees and charges must be paid by the due date. Failure to pay fees and charges may result in any or all of the following, until the full amount is paid:  

• suspension from attending or participating in the course 
• exclusion from assessment activities 
• withholding of qualification and academic record 
• termination of the enrolment 
• exclusion from any future enrolments at the Instructor College. 

Debt Recovery 

1. Fees and charges that remain unpaid after 90 days from the due date may be referred to a debt collection agency. 

Fee Assurance 

The Instructor College is required to protect fees paid in advance for nationally recognised training. To meet this regulation, The Instructor College may accept payment of no more than $1,500 from individuals prior to the commencement of their course.  

Following course commencement, The Instructor College may require payment of additional fees in advance from the student but only such that at any given time, the total amount required to be paid which is attributable to tuition or other services yet to be delivered to the student does not exceed $1,500. 

Refunds for Programs: 

All students at The Instructor College are entitled to a refund of all or part of their course fees if: 

• The student has overpaid the course fee 
• The Instructor College cancels the course for any reason 
• the student has medical, hardship or another extenuating circumstance which prevents their attendance. The Manager will assess applications for these circumstances on a case by case basis; or 
• in the opinion of the Manager, the course and/or its delivery has not met the reasonable expectations of the students. 

Non-refundable circumstances 

If a student chooses to withdraw from an enrolled program 10 working days prior to course commencement, a non-refundable administration fee of $450 will apply. Students will be informed of the amount in pre-enrolment information. 

No refunds of course fees will apply after the course has commenced. 

The Instructor College will not refund course fees where the student requests the refund because they: 

• change their mind about attending the course after they have enrolled in the course 
• change jobs 
• change work hours 
• move out of the area; or 
• are made redundant or retrenched. 

Approving Refunds 

1. All refunds must be approved by the Manager. Exemptions to the refund conditions may occur where the student has extenuating, or compassionate grounds as determined by the Manager or their delegate.  

Publishing the refund policy 

Excerpts from this policy will appear in The Instructor College Course Guides, on our website and will be included in the Enrolment Terms and Conditions. 

Student’s right to appeal decisions 

If a student is not satisfied with the conditions under which a refund or partial refund is paid or denied, The Instructor College’s Complaints Handling Policy and Procedure can then be applied. This policy, and the availability of complaints and appeals processes, does not remove the student’s right to act under Australia’s consumer protection law.  

VARIATIONS 

The Instructor College reserves the right to vary, replace or terminate this policy from time to time. 

DEFINITIONS 

As defined in the Quality Management Strategy. 

RELATED DOCUMENTS 

• Financial Management Policy Procedure 
• Complaints Handling Policy Procedure 
• Student Enrolment Policy Procedure 

Modifications to Services and Prices

• The Instructor College reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
• Prices of all Services are subject to change with or without notice.
• The Instructor College shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.