A USI is required by all Australians undertaking nationally recognised training. It allows students to link to a secure online record of their qualifications gained from 1 January 2015, regardless of the provider. The Instructor College cannot issue Certificates or Statements of Attainment without a verified USI. Therefore, it is mandatory that all students supply their USI upon enrolment. They can apply for their USI at https://www.usi.gov.au/students/create-usi
As part of the overall engagement process, the Instructor College will work with students to ensure any special learning and training needs are met. This includes the opportunity for you to complete a Language, Literacy and Numeracy (LLN) indicator which will identify any areas in which additional support may be required.
The Instructor College is concerned for the welfare of our students. If you are experiencing difficulties and/or require counselling or personal support, there are several professional organisations well equipped to offer services to help.
Support Services Include:
Irrespective of the availability and receipt of government subsidies by an employer, school, or student, it is a requirement of the Instructor College that where enrolment fees, administrative charges or other charges are applicable, these must be paid upfront before or at the time of enrolment. The Instructor fees and charges are reviewed on a yearly basis and are subject to change.
No additional fees will be incurred by the student if a third party is delivering training and assessment on our behalf (known as a Third-Party Arrangement). Skills Recognition or Credit Transfer approvals will incur a fee adjustment.
The Instructor College maintains a fair and equitable refund policy that outlines the concurrences for which we would grant a refund of fees paid. If a student withdraws from their learning program, they must discuss this with their trainer to determine if a full or partial refund may be applicable.
The Instructor College strongly supports the privacy and confidentiality of our students. Information is collected, used and stored in accordance with the Privacy Act 1988 (Cth), the Information Privacy Act 2009 (Qld) and the Trade Practices Act 1974 (Cth) and the National Privacy Principles.
Throughout your learning program, if you have a concern about your course, your trainers, other staff, students or the Instructor College policies and procedures, we recommend you speak with someone as soon as the situation arises. In the first instance we recommend students discuss the situation with the people who are directly involved and give them the opportunity to respond. If you then feel that the situation or complaint has not been dealt with, you can contact the Consumer Protection Officer or by emailing support@theinstructorcollege.com.au.